Refund & Returns Policy

Effective Date: July 2026

Welcome to Luxiorify. We are committed to providing high-quality baby, mom, personal care, and authentic imported products. Please read our Refund & Returns Policy carefully before placing an order.

1. No Refund Policy

All purchases made from Luxiorify are final. We do not offer refunds for any products once an order has been confirmed, shipped, or delivered.

Please review your order carefully before completing your purchase.

2. Return Eligibility

Returns are only accepted in the following situations:

  • You received the wrong product.
  • You received a damaged product due to shipping.
  • You received an incomplete order.
  • The product has a manufacturing defect.

To request a return, check with the deliveryman to see if it can be received or returned right away before they leave. Receiving your order and provide:

  • Order number
  • Clear photos or videos of the product
  • Photos of the packaging
  • A brief description of the issue

Claims submitted after 24 hours may not be accepted.

3. Return Conditions

To qualify for a replacement:

  • The product must be unused.
  • The original packaging, tags, and accessories must be intact.
  • The product must not be damaged by the customer.
  • The item must be returned in its original condition.

Luxiorify reserves the right to inspect all returned items before approving a replacement.

4. Non-Returnable Products

For hygiene and safety reasons, the following items cannot be returned unless they are damaged or incorrect:

  • Wet tissues
  • Sanitary napkins
  • Baby care products with broken seals
  • Cosmetics
  • Perfumes
  • Personal care products
  • Any opened or used item

5. Replacement Policy

If your claim is approved, Luxiorify will replace the product with the same item or an equivalent product, subject to stock availability.

Cash refunds, bank refunds, mobile banking refunds, and store credit are not provided.

6. Order Cancellation

Orders may be cancelled only before they are processed or shipped.

Once an order has been dispatched, it cannot be cancelled.

7. Delivery Issues

Please inspect your package at the time of delivery.

If the package appears damaged, you should notify the delivery representative immediately and contact Luxiorify as soon as possible.

8. Incorrect Customer Information

Luxiorify is not responsible for delivery delays or failed deliveries caused by incorrect shipping addresses, incorrect phone numbers, or incomplete customer information provided during checkout.

9. Authentic Imported Products

We carefully source authentic imported products from trusted suppliers. Minor differences in packaging, labels, or manufacturer updates may occur and do not qualify for returns or replacements.

10. Consumer Rights

This policy is designed in accordance with applicable e-commerce practices in Bangladesh. It does not limit any legal rights available under applicable consumer protection laws.

11. Contact Us

If you have any questions regarding this policy or need assistance with an order, please contact our customer support team through our official website, Facebook page, WhatsApp, or customer service phone number.

Thank you for choosing Luxiorify. We appreciate your trust and are committed to providing genuine products and excellent customer service.